§ 146a.11. Initial privacy notice to consumers required.
(a) Initial notice requirement. A licensee shall provide a clear and conspicuous notice that accurately reflects its privacy policies and practices to:
(1) Customer. An individual who becomes the licensee’s customer, not later than when the licensee establishes a customer relationship, except as provided in subsection (e).
(2) Consumer. A consumer, before the licensee discloses nonpublic personal financial information about the consumer to any nonaffiliated third party, if the licensee makes a disclosure other than as authorized by § § 146a.32 and 146a.33 (relating to exceptions to notice and opt out requirements for disclosure of nonpublic personal financial information for processing and servicing transactions; and other exceptions to notice and opt out requirements for disclosure of nonpublic personal financial information).
(b) When initial notice to a consumer is not required. A licensee is not required to provide an initial notice to a consumer under subsection (a)(2) if either:
(1) The licensee does not disclose any nonpublic personal financial information about the consumer to any nonaffiliated third party, other than as authorized by § § 146a.32 and 146a.33, and the licensee does not have a customer relationship with the consumer.
(2) A notice has been provided by an affiliated licensee, as long as the notice clearly identifies all licensees to whom the notice applies and is accurate with respect to the licensee and the other institutions.
(c) When the licensee establishes a customer relationship.
(1) General rule. A licensee establishes a customer relationship at the time the licensee and the consumer enter into a continuing relationship.
(2) Examples of establishing customer relationship. A licensee establishes a customer relationship when the consumer either:
(i) Becomes a policyholder of a licensee that is an insurer when the insurer delivers an insurance policy or contract to the consumer, or in the case of a licensee that is an insurance producer or insurance broker, obtains insurance through that licensee.
(ii) Agrees to obtain financial, economic or investment advisory services relating to insurance products or services for a fee from the licensee.
(d) Existing customers. When an existing customer obtains a new insurance product or service from a licensee that is to be used primarily for personal, family or household purposes, the licensee satisfies the initial notice requirements of subsection (a) in either of the following ways:
(1) The licensee may provide a revised policy notice, under § 146a.15 (relating to revised privacy notices), that covers the customer’s new insurance product or service.
(2) If the initial, revised or annual notice that the licensee most recently provided to that customer was accurate with respect to the new insurance product or service, the licensee does not need to provide a new privacy notice under subsection (a).
(e) Exceptions to allow subsequent delivery of notice.
(1) A licensee may provide the initial notice required by subsection (a)(1) within a reasonable time after the licensee establishes a customer relationship if either of the following conditions is met:
(i) Establishing the customer relationship is not at the customer’s election.
(ii) Providing notice not later than when the licensee establishes a customer relationship would substantially delay the customer’s transaction and the customer agrees to receive the notice at a later time.
(2) Examples of exceptions are as follows:
(i) Not at customer’s election. Establishing a customer relationship is not at the customer’s election if a licensee acquires or is assigned a customer’s policy from another financial institution or residual market mechanism and the customer does not have a choice about the licensee’s acquisition or assignment.
(ii) Substantial delay of customer’s transaction. Providing notice not later than when a licensee establishes a customer relationship would substantially delay the customer’s transaction when the licensee and the individual agree over the telephone to enter into a customer relationship involving prompt delivery of the insurance product or service.
(iii) No substantial delay of customer’s transaction. Providing notice not later than when a licensee establishes a customer relationship would not substantially delay the customer’s transaction when the relationship is initiated in person at the licensee’s office or through other means by which the customer may view the notice, such as on a website.
(f) Delivery. When a licensee is required to deliver an initial privacy notice by this section, the licensee shall deliver it according to § 146a.16 (relating to delivery). If the licensee uses a short-form initial notice for noncustomers according to § 146a.13(d) (relating to information to be included in privacy notices), the licensee may deliver its privacy notice according to § 146a.13(d)(3).
Cross References This section cited in 31 Pa. Code § 146a.2 (relating to definitions); 31 Pa. Code § 146a.13 (relating to information to be included in privacy notices); 31 Pa. Code § 146a.14 (relating to form of opt out notice to consumers and opt out methods); 31 Pa. Code § 146a.15 (relating to revised privacy notices); 31 Pa. Code § 146a.16 (relating to delivery); 31 Pa. Code § 146a.21 (relating to limits on disclosure of nonpublic personal financial information to nonaffiliated third parties); 31 Pa. Code § 146a.31 (relating to exception to opt out requirements for disclosure of nonpublic personal financial information for service providers and joint marketing); 31 Pa. Code § 146a.32 (relating to exceptions to notice and opt out requirements for disclosure of nonpublic personal financial information for processing and servicing transactions); 31 Pa. Code § 146a.33 (relating to other exceptions to notice and opt out requirements for disclosure of nonpublic personal financial information); and 31 Pa. Code § 146a.44 (relating to effective date).
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