§ 120d.103. Scope.
(a) The quality assurance reviews in this chapter will be employed in accordance with the time frames in § 120d.104 (relating to time frames and procedures for quality assurance reviews). These reviews will be used to evaluate the performance of various aspects of a telecommunicator’s duties. In addition to measuring individual performance, these reviews will aid in determining whether the processes used by the telecommunicators are functionally efficient on a regular basis.
(b) The quality assurance provisions in this chapter apply to all 911 communications centers operating in this Commonwealth and to all remote dispatch points operated by a city, borough or township of this Commonwealth which are included within the 911 communications system identified in a county 911 plan. Each county, city, borough or township that operates a 911 communications center or remote dispatch point included in a 911 county plan shall be responsible for implementing the quality assurance provisions of this chapter as they apply to their employes.
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