§ 111.2. Definitions.
The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise.
Act—Telemarketer Registration Act (73 P. S. § § 2241—2249).
Agent—A person who conducts marketing or sales activities, or both, on behalf of a licensed supplier. The term includes an employee, a representative, an independent contractor or a vendor. The term also includes subcontractors, employees, vendors and representatives not directly contracted by the supplier who conduct marketing or sales activities on behalf of the supplier.
Commission—The Pennsylvania Public Utility Commission.
Customer—A natural person in whose name a residential EDC, NGDC, EGS or NGS service account is listed and who is primarily responsible for payment of bills rendered for the service.
Disclosure statement—A written disclosure of the terms of service between a supplier and a customer that satisfies the definition of ‘‘consumer contract’’ in section 3 of the Plain Language Consumer Contract Act (73 P. S. § 2203) containing information as required in, and developed consistent with, § 54.5 (relating to disclosure statement for residential and small business customers) for electric generation service and § 62.75 (relating to disclosure statement for residential and small business customers) for natural gas supply service.
Distribution company—An EDC or an NGDC.
Door-to-door sales—A solicitation or sales method whereby an agent proceeds randomly or selectively from residence to residence.
EDC—Electric distribution company—The term as defined in 66 Pa.C.S. § 2803 (relating to definitions).
EGS—Electric generation supplier—The term as defined in 66 Pa.C.S. § 2803.
Electric generation service—Electricity and related services.
Energy service—Electric generation service or natural gas supply service.
NGDC—Natural gas distribution company—The term as defined in 66 Pa.C.S. § 2202 (relating to definitions).
NGS—Natural gas supplier—The term as defined in 66 Pa.C.S. § 2202.
Natural gas supply services—The term as defined in 66 Pa.C.S. § 2202.
Public event—An event in a public location which may facilitate sales and marketing activities or may result in a customer enrollment transaction.
Sales and marketing—The extension of an offer to provide services or products communicated orally, electronically or in writing to a customer.
Supplier—An EGS or an NGS.
Telemarketing—An activity, plan, program or campaign using one or more telephones that is conducted to induce customers to purchase goods or services. See section 2 of the act (73 P. S. § 2242), regarding definitions.
Transaction—A process by which a customer authorizes the transfer of his account to the supplier.
Transaction document—Contracts and forms used by a supplier to enroll a customer for service.
Verification—Customer validation of his intent to enter into a contract and receive service from a supplier.
Verification process—An action by means of written, audio or electronic documentation by which a customer validates his intent to enter into a contract and receive service from a supplier.
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