Pennsylvania Code & Bulletin

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 51 Pa.B. 6892 (October 30, 2021).

52 Pa. Code § 1021.16. Service issues regarding people with disabilities.

§ 1021.16. Service issues regarding people with disabilities.

 (a)  If on-duty and not already transporting a passenger, a taxicab driver shall stop the taxicab when hailed by a person with a disability. The driver shall determine if the services requested by the person can be reasonably accommodated by the vehicle and adhere to the following procedure:

   (1)  If the service request can be reasonably accommodated, the driver shall provide the service.

   (2)  If the service request cannot be reasonably accommodated, the driver shall call a dispatcher immediately to arrange for service by the closest taxicab available that can accommodate the person’s request.

 (b)  This section may not be interpreted to require or permit a taxicab to provide service in an area outside the rights identified in the taxicab certificate holder’s rights. For example, this section does not permit a partial-rights taxicab to stop for a hail outside of its defined geographical area.


   The provisions of this §  1021.16 amended September 12, 2014, effective September 13, 2014, 44 Pa.B. 5867. Immediately preceding text appears at serial page (373134).

Cross References

   This section cited in 52 Pa. Code §  1019.8 (relating to dispatcher requirements).

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