§ 54.123. Transfer of customers to default service.
The following standards apply to the transfer of a retail customer’s electric generation service from an EGS to a default service provider within the meaning of § 54.182 (relating to definitions):
(1) An EGS may not transfer a retail customer from its electric generation service to the default service provider without the consent of the default service provider, except in the following situations:
(i) Upon Commission approval of the abandonment, suspension or revocation of an EGS license, consistent with § § 54.41 and 54.42 (relating to transfer or abandonment of license; and license suspension; license revocation).
(ii) Upon nonpayment by a retail customer for services rendered by the EGS.
(iii) To correct an unauthorized or inadvertent switch of a retail customer’s account from default service to an alternative EGS’s service, consistent with § 57.177 (relating to customer dispute procedures).
(iv) Upon the normal expiration of contracts.
(2) An EGS may initiate transfers in the situations in paragraph (1) through standard electronic data interchange protocols.
(3) The Commission may impose a penalty for every retail customer transferred to default service in violation of this section, consistent with 66 Pa.C.S. § § 3301—3316 (relating to violations and penalties).
Source The provisions of this § 54.123 adopted September 14, 2007, effective September 15, 2007, 37 Pa.B. 4996.
Cross References This section cited in 52 Pa. Code § 54.186 (relating to default service procurement and implementation plans).
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