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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 52 Pa.B. 1354 (February 26, 2022).

52 Pa. Code § 56.140. Follow-up response to inquiry.


§ 56.140. Follow-up response to inquiry.

 When a customer is waiting for a follow-up response to an initial inquiry under §  56.2 (relating to definitions), termination or threatening termination of service for the subject matter relating to the inquiry in question shall be prohibited until the follow-up response and, when applicable, subsequent dispute resolution is completed by the public utility.


   The provisions of this §  56.140 issued under the Public Utility Code, 66 Pa.C.S. § §  501, 504—506, 1301 and 1501; amended under the Public Utility Code, 66 Pa.C.S. § §  1401—1419.


   The provisions of this §  56.140 adopted July 17, 1998, effective August 17, 1998, 28 Pa.B. 3379; amended October 7, 2011, effective October 8, 2011, 41 Pa.B. 5473. Immediately preceding text appears at serial page (339438).

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