Pennsylvania Code & Bulletin

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 53 Pa.B. 3392 (June 24, 2023).

52 Pa. Code § 56.172. Filing.

§ 56.172. Filing.

 (a)  A request for review of the decision of the Bureau of Consumer Services (BCS) shall be initiated in writing within 20 days of issuance.

 (b)  Upon receipt of a request for review of the decision of the BCS, the Secretary of the Commission will mail a formal complaint form to the requesting person.

 (c)  Within 30 days of the mailing of the formal complaint form, the party requesting review of the decision of the BCS shall file the completed complaint form with the Secretary.

 (d)  Upon the filing of a formal complaint within the 30-day period and not thereafter except for good cause shown, there will be an automatic stay of the informal complaint decision.

 (e)  The failure to request review of the BCS decision by filing a formal complaint within the 30-day period does not foreclose a party from filing a formal complaint at a later time except as otherwise may be provided in 66 Pa.C.S. (relating to Public Utility Code).


   The provisions of this §  56.172 amended under the Public Utility Code, 66 Pa.C.S. § §  331, 332, 501, 504, 1301, 1305, 1401—1419, 1501 and 1504.


   The provisions of this §  56.172 adopted June 16, 1978, effective June 17, 1978, 8 Pa.B. 1655; amended April 8, 1983, effective April 9, 1983, 13 Pa.B. 1250; amended July 20, 1984, effective July 21, 1984, 14 Pa.B. 2676; amended January 8, 1988, effective January 9, 1988, 18 Pa.B. 185; amended October 7, 2011, effective October 8, 2011, 41 Pa.B. 5473. Immediately preceding text appears at serial pages (252043) to (252044).

Cross References

   This section cited in 52 Pa. Code §  56.100 (relating to winter termination procedures); 52 Pa. Code §  56.163 (relating to Commission informal complaint procedure); and 52 Pa. Code §  57.257 (relating to disputes concerning advanced metering).

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