Pennsylvania Code & Bulletin
COMMONWEALTH OF PENNSYLVANIA

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 51 Pa.B. 6892 (October 30, 2021).

Pennsylvania Code



Subchapter O. INTERRUPTION AND DISCONTINUANCE OF SERVICE


Sec.


56.311.    Interruption of service.
56.312.    Discontinuance of service.

Authority

   The provisions of this Subchapter O issued under the Public Utility Code, 66 Pa.C.S. § §  1401—1419, unless otherwise noted.

Source

   The provisions of this Subchapter O adopted October 7, 2011, effective October 8, 2011, 41 Pa.B. 5473, unless otherwise noted.

Cross References

   This subchapter cited in 52 Pa. Code §  56.1 (relating to statement of purpose and policy); 52 Pa. Code §  56.251 (relating to statement of purpose and policy); and 52 Pa. Code §  56.252 (relating to definitions).

§ 56.311. Interruption of service.

 A public utility may temporarily interrupt service when necessary to effect repairs or maintenance; to eliminate an imminent threat to life, health, safety or substantial property damage; or for reasons of local, State or National emergency.

   (1)  Interruption with prior notice. When the public utility knows in advance of the circumstances requiring the service interruption, prior notice of the cause and expected duration of the interruption shall be given to customers and occupants who may be affected.

   (2)  Interruption without prior notice. When service is interrupted due to unforeseen circumstances, notice of the cause and expected duration of the interruption shall be given as soon as possible to customers and occupants who may be affected.

   (3)  Notification procedures. When customers and occupants are to be notified under this section, the public utility shall take reasonable steps, such as personal contact, phone contact and use of the mass media, to notify affected customers and occupants of the cause and expected duration of the interruption.

   (4)  Permissible duration. Service may be interrupted for only the periods of time necessary to protect the health and safety of the public, to protect property or to remedy the situation which necessitated the interruption. Service shall be resumed as soon as possible thereafter.

Authority

   The provisions of this §  56.311 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 1301, 1401—1419, 1501 and 1509.

Source

   The provisions of this §  56.311 amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial page (359041).

Cross References

   This section cited in 52 Pa. Code §  56.333 (relating to personal contact).

§ 56.312. Discontinuance of service.

 A public utility may discontinue service without prior written notice under the following circumstances:

   (1)  Customer’s residence. When a customer requests a discontinuance at the customer’s residence, when the customer and members of the customer’s household are the only occupants.

   (2)  Other premises or dwellings. Other premises or dwellings as follows:

     (i)   When a customer requests discontinuance at a dwelling other than the customer’s residence or at a single meter multifamily residence, whether or not the customer’s residence but, in either case, only under either of the following conditions:

       (A)   The customer states in writing that the premises are unoccupied. The statement must be on a form conspicuously bearing notice that information provided by the customer will be relied upon by the Commission in administering a system of uniform service standards for public utilities and that any false statements are punishable criminally. When the customer fails to provide a notice, or when the customer has falsely stated the premises are unoccupied, the customer shall be responsible for payment of public utility bills until the public utility discontinues service.

       (B)   The occupants affected by the proposed cessation inform the public utility orally or in writing of their consent to the discontinuance.

     (ii)   When the conditions in subparagraph (i) have not been met, the public utility, at least 10 days prior to the proposed discontinuance, shall conspicuously post notice of termination at the affected premises.

       (A)   When the premises is a multifamily residence, notice shall also be posted in common areas.

       (B)   Notices must, at a minimum, state: the date on or after which discontinuance will occur; the name and address of the public utility; and the requirements necessary for the occupant to obtain public utility service in the occupant’s name. Further termination provisions of this chapter, except §  56.337 (relating to procedures upon customer or occupant contact prior to termination), do not apply in these circumstances.

       (C)   This section does not apply when the customer is a landlord ratepayer. See 66 Pa.C.S. § §  1521—1533 (relating to discontinuance of service to leased premises).

Authority

   The provisions of this §  56.312 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 1301, 1401—1419, 1501 and 1509.

Source

   The provisions of this §  56.312 amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial pages (359041) to (359042).

Cross References

   This section cited in 52 Pa. Code §  56.252 (relating to definitions); 52 Pa. Code §  56.267 (relating to advance payments); and 52 Pa. Code §  56.333 (relating to personal contact).



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