§ 58.7. Integration.
(a) A covered utility shall coordinate program service with existing resources in the community.
(b) Mandatory usage reduction programs shall be designed to operate in conjunction with the covered utilitys consumer services and collection programs and relevant public or private programs so that customers experiencing ability-to-pay problems are made aware of the covered utilitys usage reduction program and hardship funds. The covered utility shall provide direct assistance to low income usage reduction program participants in making application to the Low Income Home Energy Assistance Program.
(c) Mandatory usage reduction programs shall be designed, whenever possible, to provide program services through independent agencies which have demonstrated experience and effectiveness in the administration and provision of program services. In the absence of qualified independent agencies, a covered utility electing not to provide program services directly shall solicit competitive bids for the provision of services by providers of related services, such as construction, architectural or engineering services.
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