§ 59.13. Complaints.
(a) Investigations. Each public utility shall make a full and prompt investigation of complaints made to it or through the Commission by its customers.
(b) Records of complaints. Each public utility shall preserve written or recorded service complaints showing the name and address of the complainant, the date and character of the complaint, and the adjustment or disposal made of the complaint. Records required by this chapter shall be kept within this Commonwealth at an office or offices of the utility located in the territory served by it, and shall be open for examination by the Commission or its staff.
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