§ 59.93. Customer contacts with NGSs.
When a contact occurs between a customer and an NGS to request a change of the NGS, upon receiving direct oral confirmation or written authorization from the customer to change the NGS, the customers new NGS shall:
(1) Notify the NGDC of the customers NGS selection by the end of the next business day following completion of the application process. The NGDC shall verify the accuracy of the information provided by the NGS by matching at least two data elements such as name and account number, or address and account number, with NGDC records.
(2) Upon receipt of this notification, the NGDC shall send the NGDC ratepayer of record a confirmation letter noting the proposed change of NGS. This letter shall include notice of a 10-day waiting period in which the order may be canceled before the change of the NGS takes place. The notice shall include the date service with the new NGS will begin unless the customer contacts the NGDC to cancel the change. The 10-day waiting period shall begin on the day the letter is mailed. The letter shall be mailed by the end of the next business day following the receipt of the notification of the customers selection of a NGS.
The provisions of this § 59.93 issued under the Public Utility Code, 66 Pa.C.S. § § 501, 504506, 1301 and 1501.
The provisions of this § 59.93 adopted July 7, 2000, effective July 8, 2000, 30 Pa.B. 3451.
This section cited in 52 Pa. Code § 111.6 (relating to discipline).
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