§ 61.13. Complaints.
(a) Investigations. A public utility shall make a full and prompt investigation of complaints made to it or through the Commission by its customers.
(b) Records of complaints. A public utility shall preserve written steam service complaints showing the name and address of the complainant, the date and character of the complaint and the adjustment or disposal made of the complaint. The complaint records shall be preserved for a period of 6 years.
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