Pennsylvania Code & Bulletin

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 52 Pa.B. 1354 (February 26, 2022).

52 Pa. Code § 63.22. Service records.

§ 63.22. Service records.

 (a)  A public utility shall keep sufficient records to reflect the following:

   (1)  Tests and inspections showing data as to date, facilities tested or inspected, conditions of the facilities and action taken.

   (2)  Service complaints and trouble reports.

     (i)   A public utility shall provide for the receipt of trouble reports at all hours and make a full and prompt investigation of, and response to, complaints, with the exception of isolated outages beyond normal working hours affecting fewer than 15 customers in an exchange.

     (ii)   A public utility shall maintain an accurate record of customer trouble reports which shall include:

       (A)   Identification of the customer affected.

       (B)   Service affected.

       (C)   Time, date and nature of the report.

       (D)   Results of investigation.

       (E)   Action taken to remedy the situation.

       (F)   Time and date of trouble clearance or other disposition.

   (3)  Service interruptions affecting 300 or more customers, including the date, cause, extent and duration of the interruption.

   (4)  Location and description of its plant, including maps, as appropriate.

 (b)  Records required by this chapter shall be kept within this Commonwealth at an office of the utility located in the territory served by it, and shall be open for examination by the Commission or its representative.

 (c)  Records pertaining to reasonableness and adequacy of utility service, as required by this chapter, shall be filed with the Commission and released to the public upon request. A utility may petition the Commission for waiver of this subsection for particular public requests.


   The provisions of this §  63.22 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 504, 1501, 1508 and 2901.


   The provisions of this §  63.22 adopted March 25, 1946; amended through June 30, 1969; amended October 29, 1982, effective December 18, 1982, 12 Pa.B. 4285; amended January 29, 1988, effective July 30, 1988, 18 Pa.B. 466. Immediately preceding text appears at serial pages (122647) to (122648).

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