Pennsylvania Code & Bulletin

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 52 Pa.B. 4384 (July 30, 2022).

52 Pa. Code § 63.60. Automatic Dialing Announcing Devices (ADAD).

§ 63.60. Automatic Dialing Announcing Devices (ADAD).

 (a)  Upon receipt of a complaint in which the complainant can identify the ADAD user, the public utility shall inform the ADAD user of the service standards set forth in subsection (b). A subsequent complaint may result, after notice, in suspension of the ADAD user’s service.

 (b)  A public utility may not knowingly permit an ADAD to be connected or operated over its network unless one of the following applies:

   (1)  A prior written agreement exists between the called and calling parties.

   (2)  The ADAD is used in accordance with the following standards:

     (i)   Within 10 seconds after the called-party terminates the call, the ADAD automatically shall create a disconnect signal or an on-hook condition allowing the called-party’s line to be released. The ADAD shall terminate calls completed and a disconnect or an on-hook condition shall be created within 15 seconds of termination.

     (ii)   The recorded message shall begin with, or be preceded by, a statement announcing the name, address and call-back telephone number of the calling party, the nature and purpose of the ensuing message, and the fact the message is a recording.

     (iii)   No calls are permitted to be made to emergency telephone numbers of hospitals, fire departments, law enforcement offices or other entities providing emergency services.

     (iv)   No calls may be made on a Sunday before 1:30 p.m. or after 9 p.m. or before 9 a.m. or after 9 p.m. during the remainder of the week.

     (v)   The public utility shall make a determination either at the time of application for use or at the time the utility becomes aware of the use of the ADAD that no substantial impairment of service will occur as a result of the use of ADAD.


   The provisions of this §  63.60 issued under the Public Utility Code, 66 Pa.C.S. § §  501, 504, 1501, 1504 and 2901.


   The provisions of this §  63.60 adopted January 29, 1988, effective July 30, 1988, 18 Pa.B. 466.

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