Pennsylvania Code & Bulletin
COMMONWEALTH OF PENNSYLVANIA

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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 53 Pa.B. 8238 (December 30, 2023).

52 Pa. Code § 65.3. Complaints.

§ 65.3. Complaints.

 (a)  Investigations. A public utility shall make a full and prompt investigation of complaints made by the Commission or by others, including customers, relating to service or facilities.

 (b)  Records of complaints. A public utility shall preserve for a period of at least 5 years, written service complaints showing the name and address of the complainant, the date and character of the complaint and the final disposition of the complaint.

Authority

   The provisions of this §  65.3 issued under the Public Utility Code, 66 Pa. C.S. § §  317, 501, 504, 506, 1301, 1304, 1501, 1502, 1503, 1504, 1507, 1508, 1701, 1702 and 1704.

Source

   The provisions of this §  65.3 adopted March 25, 1946; amended August 15, 1980, effective August 16, 1980, 10 Pa.B. 3356. Immediately preceding text appears at serial page (21014).

Cross References

   This section cited in 25 Pa. Code §  109.701 (relating to reporting and recordkeeping).



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