POLICY STATEMENT ON
CUSTOMER ASSISTANCE PROGRAMS
§ 69.261. General.
CAPs are designed as alternatives to traditional collection methods for low-income customers. Customers participating in CAPs agree to make monthly payments based on household size and gross household income. CAP customers make regular monthly payments, which may be for an amount that is less than the current tariff bill for utility service including pre-CAP arrearages, in exchange for continued provision of the service. Class A electric utilities and natural gas utilities with gross intrastate annual operating revenue in excess of $40 million should adopt the guidelines in § § 69.26369.265 (relating to CAP development; scope of CAPs; and CAP design elements) implementing residential CAPs.
The provisions of this § 69.261 adopted July 24, 1992, effective July 25, 1992, 22 Pa.B. 3914; amended May 7, 1999, effective May 8, 1999, 29 Pa.B. 2495; amended March 20, 2020, effective March 21, 2020, 50 Pa.B. 1652. Immediately preceding text appears at serial pages (255452) to (255453).
This section cited in 52 Pa. Code § 69.262 (relating to definitions); 52 Pa. Code § 69.263 (relating to CAP development); and 52 Pa. Code § 69.267 (relating to alternative program designs).
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