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PA Bulletin, Doc. No. 20-1385



[50 Pa.B. 5651]
[Saturday, October 10, 2020]


[ 4 PA. CODE CH. 1 ]


Governor's Office of Performance Through Excellence (OPE)

September 10, 2020

Whereas, a growing body of evidence shows that implementing performance management strategies can enhance the ability of government organizations to achieve continuous performance improvement; and

Whereas, evidence-based performance management strategies combine cross-agency coordination, outcome-focused goal setting, analysis of performance data, collaborative problem-solving, process improvement, risk management, and rigorous program evaluations; and

Whereas, evidence-based performance management strategies require a supportive workplace culture, wherein employees clearly understand their shared purpose and choose to actively collaborate in the pursuit of continuous performance improvement; and

Whereas, a performance management strategy for the Commonwealth will foster innovation among agencies and will help align agency policies and budgets with the Commonwealth's priority goals; and

Whereas, commitment to continuous performance improvement is vital to improving Pennsylvania state government for the benefit of the citizens of this Commonwealth; and

Whereas, designating an entity responsible for developing and implementing a strategy for continuously improving Commonwealth customer experience furthers the goals of establishing a Citizen-First Government, as ordered by Executive Order 2019-04.

Now, Therefore, I, Tom Wolf, Governor of the Commonwealth of Pennsylvania, by virtue of the authority vested in me by the Constitution of the Commonwealth of Pennsylvania and other laws, do hereby establish the Governor's Office of Performance Through Excellence and do order and direct as follows:



Fiscal Note: GOV-2018-01 (Amended). No fiscal impact; (8) recommends adoption.

Annex A






1.892.Governor's Office of Performance Through Excellence.
1.893.Powers and duties.
1.894.Cooperation by Commonwealth agencies.
1.895.Independent agencies, State-affiliated entities and State-related entities.
1.896.General provisions.
1.897.Effective date.

§ 1.891. Mission.

 The mission of the Governor's Office of Performance Through Excellence is to empower and enable employees at every level of State government to create an excellent experience for the Commonwealth's customers and to achieve measurable results for all residents of this Commonwealth.

§ 1.892. Governor's Office of Performance Through Excellence.

 The Governor's Office of Performance Through Excellence (Office) is hereby created within the Executive Offices of the Governor.

 (1) The Governor will appoint a member of his staff to serve as Director of the Office, who shall serve at the pleasure of the Governor.

 (2) The Director of the Office shall report to the Governor.

 (3) The Governor may appoint, to serve at his pleasure, individuals as he may deem appropriate to provide advice to the Office and the Director.

§ 1.893. Powers and duties.

 The Governor's Office of Performance Through Excellence shall have the power and duty to:

 (1) Develop and implement strategies for creating a Commonwealth workplace culture that fosters continuous improvement, wherein employees feel respected and empowered to innovate, solve problems and deliver greater value to customers;

 (2) Develop and implement strategies for monitoring, managing and accelerating progress toward the Commonwealth's priority goals;

 (3) Develop and implement strategies for measuring and improving the customer experience across multiple channels, such as online, phone and in-person, with the Commonwealth's services;

 (4) Develop and implement enterprise risk management strategies that assess, mitigate and capitalize upon risks to the Commonwealth's priority goals;

 (5) Consult with agencies, boards and commissions to identify opportunities to collaborate and partner with external entities to bring new ideas and best practices into State government;

 (6) Promote cross-agency coordination and collaboration aimed at solving common problems and achieving shared goals;

 (7) Build the capacity of Commonwealth agencies to implement strategies for performance management, customer experience improvement, risk management and create a workplace culture that supports continuous improvement through training, consultation and facilitation;

 (8) Provide regular reports to the Governor and the heads of Commonwealth agencies that describe the status of specific priority objectives, identify barriers to achieving the objectives and recommend specific actions for improving performance;

 (9) Publish on the Commonwealth's web site administration goals and progress;

 (10) Work collaboratively with Commonwealth agencies to identify opportunities to leverage data, integrated business process automation and evidence for improving State government performance;

 (11) Work collaboratively with Commonwealth agencies and the Office of the Budget to integrate performance data into the budget process; and

 (12) Exercise all other necessary powers to ensure successful implementation of this subchapter, as permitted by law.

§ 1.894. Cooperation by Commonwealth agencies.

 Agencies under the Governor's jurisdiction shall provide assistance to and cooperate with the Governor's Office of Performance Through Excellence (Office), as requested by the Office, in pursuit of the matters which are the subject of this subchapter.

§ 1.895. Independent agencies, State-affiliated entities and State-related entities.

 Independent agencies, State-affiliated entities and State-related agencies are strongly encouraged to work with the Governor's Office of Performance Through Excellence and to implement continuous process improvements as envisioned by this subchapter.

§ 1.896. General provisions.

 This subchapter shall be implemented consistent with applicable law. This subchapter is not intended to, and does not create, any right or benefit, substantive or procedural, enforceable at law or in equity by any party against the Commonwealth, its departments, agencies, or entities, its officers, employees or agents, or any other person.

§ 1.897. Effective date.

 This subchapter shall take effect immediately and remain in effect unless revised or rescinded by the Governor.

§ 1.898. Rescission.

 Executive Order 2015-04, published at 48 Pa.B. 1087 (February 24, 2018), is hereby rescinded.

[Pa.B. Doc. No. 20-1385. Filed for public inspection October 9, 2020, 9:00 a.m.]

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