§ 11.9. Client rights.
(a) The program director/administrator shall ensure that clients are, to the extent of their ability, aware of the rights specified in this section. Responsible parties shall also be made aware of client rights. Center clients have rights which include the right to:
(1) Be treated with dignity and respect, including privacy in treatment and in care for personal needs.
(2) Participate in development and implementation of the client’s individual plan of care.
(3) Be fully informed regarding the services to be provided, including frequency of services and treatment objectives, as evidenced by the client’s or responsible party’s written acknowledgement.
(4) Receive services designed to promote the client’s functional ability to the optimal level and to encourage independence.
(5) Be accorded safe, comfortable and healthful accommodations, furnishings and equipment to meet the client’s needs.
(6) Be free from abuse, neglect and exploitation.
(7) Exercise the right to attend or to refrain from attendance and participation in religious activities, if offered.
(8) End participation at the center at any time.
(9) Be free from restraints, seclusion and aversive conditioning.
(10) Be accorded rights described in this subchapter in the areas of:
(i) Civil rights (See § 11.19 (relating to civil rights).)
(ii) Grievance procedures. (See § 11.20 (relating to grievance procedures).)
(iii) Access and use of telephone. (See § 11.61 (relating to telephone).)
(iv) Confidentiality. (See § 11.198 (relating to release of information).)
(11) Be free to contact and meet privately with representatives of the Long-Term Care Ombudsman Program.
(b) The center shall post in a prominent place in the center the list of client rights in English and other predominant language of the community.
(c) The program director/administrator shall ensure that client rights are explained to each client and responsible party orally in a language understood by the client and responsible party.
Cross References This section cited in 6 Pa. Code § 11.212 (relating to applicability).
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