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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 53 Pa.B. 7346 (November 25, 2023).

6 Pa. Code § 15.24. Receiving reports; agency intake process.

§ 15.24. Receiving reports; agency intake process.

 (a)  Personnel who may receive reports. A report shall be received only by persons who have received training on the minimum requirements and procedures for receiving, recording, screening and referring reports under §  15.124 (relating to protective services intake training curriculum). When the agency uses an answering service to receive calls from persons reporting a need for protective services, the agency shall have one of the following options:

   (1)  To provide the training for intake workers required under §  15.124 to appropriate staff of the answering service organization.

   (2)  To provide that all calls are forwarded directly to designated protective services intake workers or caseworkers of the agency for completion of a report of need form.

 (b)  Anonymity for reporters. A person who reports an older adult in need of protective services may remain anonymous, if desired. In an attempt to secure the reporter’s name if additional information or assistance is needed for investigation or service provision, a person who receives a report shall inform an anonymous reporter of the statutory protection from retaliation and liability.


   The provisions of this §  15.24 amended May 17, 2002, effective May 18, 2002, 32 Pa.B. 2412. Immediately preceding text appears at serial page (228900).

Cross References

   This section cited in 55 Pa. Code §  2600.15 (relating to abuse reporting covered by law); and 55 Pa. Code §  2800.15 (relating to abuse reporting covered by law).

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