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The Pennsylvania Code website reflects the Pennsylvania Code changes effective through 54 Pa.B. 2336 (April 27, 2024).

52 Pa. Code § 111.14. Notification regarding marketing or sales activity.

§ 111.14. Notification regarding marketing or sales activity.

 (a)  When a supplier engages in door-to-door sales and marketing activity, the supplier shall notify the Bureau of Consumer Services no later than the morning of the day that the activity begins. The notification shall include general, nonproprietary information about the activity, the period involved and a general description of the geographical area.

 (b)  A supplier shall provide the local distribution company with general, nonproprietary information about the door-to-door sales and marketing activity that caused the supplier to provide notice to the Commission in accordance with subsection (a). The supplier shall provide this general information to the distribution company no later than the morning of the day that the sales and marketing activities begin. The distribution company shall use this information only for acquainting its customer service representatives with sales and marketing activity occurring in its service territory so that they may knowledgably address customer inquiries. Consistent with §  54.122 (relating to code of conduct) for an EDC and §  62.142 (relating to standards of conduct) for an NGDC, a distribution company may not use the information for other purposes.

 (c)  In responding to a customer inquiry about price and service, a distribution company may provide information about its own price and terms but shall refer the customer to the supplier for questions about the supplier’s prices and terms. This subsection does not apply in the context of a Commission-approved program that requires a distribution company to provide information about a supplier’s prices and terms.

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