52 Pa. Code § 63.310. Abandoning LSP follow-up obligations.

§ 63.310. Abandoning LSP follow-up obligations.

(a)  An abandoning LSP shall track the progress of migrations and provide Commission staff with progress reports on the number of customers that have and have not migrated to a new LSP. The frequency of the updates will vary with the magnitude of the mass migration and will be determined by the Commission on a case by case basis.
(b)  An abandoning LSP shall send a second abandonment notice to a customer who is not subject to acquisition by another LSP and has not taken action to select a new LSP. The second abandonment notice shall be sent after consultation with the Commission. The form of the second notice is left to the discretion of the abandoning LSP and may be the following:
   (1)  First class mail.
   (2)  A telephone call.
   (3)  A bill insert.
   (4)  Any other means of direct contact with the customer.

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