§ 3041.62. Collateral contact.
(a) The eligibility agency shall make a collateral contact on behalf of the parent or caretaker if any of the following occurs:
(1) The parent or caretaker has made a reasonable effort to obtain documentary evidence without success.
(2) Documentary evidence is unavailable.
(3) The eligibility determination process must be expedited to avoid unnecessary hardship to the parent or caretaker or to ensure that the time frame for an eligibility determination is met.
(4) The verification provided by the parent or caretaker requires additional clarification.
(5) The eligibility agency suspects that the parent or caretaker is withholding information or has falsified the information given.
(b) The eligibility agency shall make a collateral contact in person, by consulting public records, by mail, electronic communication, facsimile or by telephone with a source of reliable information.
(c) Sources of reliable collateral contact information include the following:
(1) Public records, such as domestic relations or other courthouse records.
(2) An employer, a friend, a neighbor, a relative, a landlord, a government agency, a community social service agency or a child care provider.
(d) The eligibility agency shall obtain from the parent or caretaker a list of reliable sources of information who would serve as collateral contacts.
(e) The eligibility agency shall cooperate with a source who acts as a collateral contact.
(f) The eligibility agency may not contact an alleged abuser or former abuser in a domestic violence situation.
(g) Sources of reliable collateral contact information regarding verification of care and control in a family headed by an aunt, uncle or grandparent as specified in § 3041.78 (relating to verification of care and control) include one of the following who has knowledge of the circumstances:
(1) A school teacher or principal.
(2) A regulated child care provider.
(3) A health care professional.
(4) A social service worker or counselor.
(5) A religious professional.
(6) An attorney.
This section cited in 55 Pa. Code § 3041.65 (relating to verification of income); 55 Pa. Code § 3041.66 (relating to verification of residence); 55 Pa. Code § 3041.67 (relating to verification of work, education and training); 55 Pa. Code § 3041.68 (relating to verification of involuntary loss of work, education or training); 55 Pa. Code § 3041.69 (relating to verification of identity); 55 Pa. Code § 3041.71 (relating to verification of reasons for subsidy continuation or suspension); 55 Pa. Code § 3041.72 (relating to verification of family size and composition); 55 Pa. Code § 3041.77 (relating to verification of maternity and family leave); and 55 Pa. Code § 3041.78 (relating to verification of care and control).
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