§ 1408a.5. Information to be displayed/provided.
A sports wagering certificate holder or sports wagering operator shall provide for the prominent display of the following information at the certificate holder’s retail sportsbook and on a page which, by virtue of the construction of the web site or mobile application, registered players must access before beginning a sports wagering session:
(1) The full name of the sports wagering certificate holder and, as applicable, the sports wagering operator and address from which it carries on business.
(2) A logo, to be provided by the Board for display on the certificate holder’s or licensee’s online sportsbook, indicating that the sports wagering certificate holder, and as applicable, the sports wagering operator is authorized to operate sports wagering in this Commonwealth.
(3) The license number of the sports wagering certificate holder, and as applicable, the sports wagering operator.
(4) A statement that persons under 21 years of age are not permitted to engage in sports wagering.
(5) Readily available information at the certificate holder’s retail sportsbook or active links on the sports wagering certificate holder’s or sports wagering operator’s sports wagering web site or mobile application that contains all of the following:
(i) Information explaining how disputes are resolved.
(ii) Problem gaming information that is designed to offer information pertaining to responsible gaming.
(iii) Board’s contact information.
(iv) Information that allows for a patron to choose to be excluded from engaging in sports wagering.
(v) Comprehensive house rules governing wagering transactions with patrons. The house rules must be immediately available to patrons at a licensed facility’s retail and interactive or mobile application sportsbooks, and must be included in a sports wagering certificate holder’s or sports wagering operator’s internal controls required under § 1408a.3 (relating to internal controls). The rules must include all of the following:
(A) Method for calculation and payment of winning wagers.
(B) Description of the process for handling incorrectly posted events, odds, wagers or results.
(C) Effect of schedule changes.
(D) Method of notifying patrons of odds or proposition changes.
(E) Acceptance of wagers at other than posted terms.
(F) Expiration of any winning ticket.
(G) Method of contacting the operator for questions and complaints.
(H) Description of person prohibited from engaging in sports wagering.
(I) A statement regarding the policy and methods for limiting the maximum amount that a patron can win on any particular wager; however, the policy will not preclude a patron from collecting a payout in excess of the purported amount if the system allows the patron to place a valid wager that pays more than the stated maximum amount.
(J) Methods of funding a sports wager.
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