CIO—The Chief Information Officer of the Commonwealth.
CODE PA—Commonwealth Office of Digital Experience.
Digital equity—A condition in which all individuals and communities have the information technology capacity needed for full participation in our society, democracy and economy.
Digital services—Government services delivered to users through web sites, e-mails and mobile applications; the software used by users to access services and staff to administer them; and any and all current and future digital technology.
Discovery sprints—A methodology to quickly build a common understanding of the status and problem facing a complex organization, system or service. Discovery sprints are used to identify possible solutions, which may be considered by the people at the organization who will carry that work forward.
Human-centered design—An interdisciplinary methodology of putting people, including those who will use or be impacted by what one creates, at the center of any process, product, service and experience to solve challenging problems.
OA—The Office of Administration of the Commonwealth.
OIT—The Office of Information Technology of the Commonwealth.
Service delivery—Actions by the Commonwealth to provide a benefit or service to a user of the Commonwealth’s services or programs. These actions pertain to all points of the Commonwealth-to-user delivery process, including when a user applies for a benefit, seeks information, files taxes or complies with a regulation or law, and uses resources such as a state park.
Technical debt—The accumulation of internal work built up from implementing potentially short-sighted solutions that do not effectively serve users.
UX or User experience—The users’ perceptions and overall satisfaction of the interactions they have with a Commonwealth agency, product or service.
User—Residents of this Commonwealth, businesses and visitors who access the Commonwealth’s online presence and services.
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This material has been drawn directly from the official Pennsylvania Code full text database. Due to the limitations of HTML or differences in display capabilities of different browsers, this version may differ slightly from the official printed version.
